By Mark Walker, Head of Sales – Ingenico Enterprise Retail  After weeks of shut doors and takeaway orders, hospitality venues reopened to customers back in July, once they had provided they could enforce social distancing measures and keep their customers and staff safe. Keeping customers safe in the post-COVID-19 “new normal” requires both staff and customers to take a considerable amount of ongoing extra care during service. What’s more, even after ensuring there’s plenty of space between customers, and staff are following the appropriate hygiene procedures, there’s still measures hospitality venues can take to ensure optimal cleanliness and maintain the positive customer experience. Contactless and APMs in a post-COVID norm Contactless is a first-choice method of payment for consumers today. It’s vital that hospitality establishments ensure they are prepared to accept contactless or alternative payment methods (APMs). In doing so, it ensures staff members and customers don’t need to handle cash, which can act as an infection vector. What’s more, providing a variety of payment methods doesn’t just come down to preventing the spread of COVID-19, but the need to deliver excellence within the hospitality industry. And the fact is, hospitality is evolving due to the rise of home delivery […]

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